Privacy Policy

Privacy policy

Turistička agencija Tours Hvar, Hvar, Kroz Burak 12 Hvarskih Bratovština 15, Personal identification number: 91787300304 (u daljnjem tekstu: Tours Hvar) respects your privacy and the security of your personal information. The collection, use and processing of your personal data is carried out in accordance with this Privacy Policy and the provisions of the Private Data Protection Act (OG 103/03, 118/06, 41/08, 130/11, 106/12), or other applicable regulations. applicable in the Republic of Croatia, which regulate the protection of personal data. The privacy of our clients is extremely important to us and we do everything we can to preserve the confidentiality of their data. Please check the privacy policy from time to time for possible changes.

User consent and withdrawal

Tours Hvar collects users’ personal information that they voluntarily provide. It is considered that by accepting the Terms of Use of Tours Hvar, of which this Privacy and Data Protection Statement is an integral part, the user as his consent and expressly expressed his will by which they express their consent to the processing of his personal data for the use of services. offered by Tours Hvar. The user may at any time withdraw his consent by written notice.

Data processing manager

Tours Hvar is the manager of the processing of your personal data. The privacy policy applies to all personal data of users that we collect and process, directly or through our partners. Personal data is any data relating to a natural person whose identity has been established or can be established, directly or indirectly. Data processing is any action performed on personal data, such as the collection, storage, use, insight and transfer of personal data. This Policy does not apply to anonymous data. Anonymous data is data that cannot be linked to a specific individual.

What type of data is collected?

Tours Hvar collects all personal information that accumulates when users use the services offered by Tours Hvar (Website) and communicate with Tours Hvar. Only those personal data that are essential for the purpose for which the users use the offered services are collected and their scope will not exceed what is necessary to achieve such a purpose.

This includes:

Data that users enter via the online form or that they enter otherwise while using the services of Tours Hvar (for example, by phone or e-mail) including personal data (name, address, telephone number, date of birth, gender, means of payment, etc.), user data sent or automatically generated (for example, date and time of service use, current and previously used page, IP address, data related to the browser used, device code, current location, if such information is given, etc.), as well as interaction data if available without installing additional programs on the computer (for example, mouse movements and clicks or keystrokes on the website), personal data generated by Tours Hvar or third parties (for example codes), correspondence and other communication with users (for example, e – mail, telephone conversations, which can be recorded
if necessary).

Purpose of data processing

Tours Hvar may use user data collected or collected for it for the following purposes:

  • Obtaining services offered by,
  • Preparation of various types of statistics related to, for example, the amount of interest shown by users for the product and comparison of services or for other services offered by Tours Hvar,
  • Internal training and quality control,
  • Maintaining and developing customer relationships,
  • Guarantees of security and availability of the system and data and its service providers,
  • Corporate transactions performed by, which may have an impact on user data,
  • Prevention, detection and prevention of any abuse,
  • Answering justified official inquiries or inquiries related to proving lawsuits or other legal disputes concerning or in which participates.

Further purposes may arise from given circumstances or legal obligations, or may be required as part of the collection of relevant data.

Brochures, commercial communication

In connection with the services offered by Tours Hvar, it may periodically send brochures or other content (of a commercial nature) to the address or number of any user who has registered his e-mail address or any other e-mail address or mobile phone number with By registering, users give their consent to receive such brochures and content. However, they can notify at any time and free of charge that they no longer wish to receive or be notified of the above.

Is any data passed on to third parties?

With the following exceptions, Tours Hvar generally does not pass on any personal information to third parties:

Tours Hvar may invite third parties to process personal data on behalf of and solely for the purpose of doing business of Tours Hvar (e.g. market research institutions). Tours Hvar shall take appropriate measures to ensure that such third party processes the data exclusively in the manner in which Tours Hvar is authorized to process it;
Tours Hvar may disclose personal information to third parties if its user so requests (by registering, requesting an offer, etc.), if this is otherwise necessary to provide the service required by the user, or if has explicitly informed the user of the fact that his / her details will be presented. In exceptional cases (eg misuse), user data may also be disclosed to third parties for other purposes specified in this data privacy statement or for the purpose provided by law. Tours Hvar cannot control, guarantee or guarantee that third parties comply with the data protection rules applicable to; they process the data for their own purposes, possibly also abroad where different regulations apply.
Tours Hvar may disclose personal information to third parties if required to do so by law.

Furthermore, Tours Hvar may disclose anonymized user data to third parties. Such information shall take a form which does not allow third parties to know the identity of the users concerned or is unlikely.

All employees of Tours Hvar and business partners are responsible for respecting the principles of privacy protection through contractual relations for Tours Hvar d.o.o. and affiliates.

Where and how is the data stored?

In the context of otherwise storing or processing user data, the Agency shall apply appropriate technical and organizational measures to prevent unauthorized or otherwise unauthorized processing. Such measures are subject to regular monitoring and are amended as necessary. This also applies to third parties in charge of running the system.

Personal data is kept in a form that allows the identification of the user and no longer than is necessary for the purpose for which the data is collected or further processed.
We use a variety of security measures, including encryption and authentication, to protect and maintain the security, integrity, and availability of your data.

Among other things, we use the following measures:

  • strictly limited personal access to your data on the principle of “necessary knowledge” and exclusively for the purposes for which you are informed,
  • secure transfer of collected data,
  • continuous monitoring of access to IT systems to detect and prevent misuse of personal data.

How long we keep your data

We store and process personal data only for as long as is necessary for the execution of a certain legitimate purpose, unless the applicable regulations provide for a longer period of storage for a particular purpose. In the case of giving consent to marketing, we keep the data as long as the consent is not withdrawn. In the case of rejected bids, where no consent has been given for marketing, we keep the data related to the bid for one year, and in case you ask us to delete them, they will be deleted immediately.

Personal data that is no longer needed is either irreversibly anonymized or destroyed in a secure manner.

Questions and suggestions, requests for information, corrections or deletions

The user has the right at any time to withdraw the consent given for the processing of personal data and request the cessation of further processing of his data, unless it is data processing for statistical purposes, when personal data no longer allow identification of the data subject. The user also has the right to request the correction or modification of personal data provided for processing. Withdrawal of consent or a request for correction or modification of personal data is submitted in writing by e-mail to or to the postal address: Kroz Burak 12, 21 450 Hvar. The user has the right to explicitly object to the processing of his personal data for marketing purposes and in that case the personal data relating to him will not be processed for that purpose. Opposition to the processing of personal data for marketing purposes will be submitted by the user in writing by e-mail to, or to the postal address, Kroz Burak 12, 21 450 Hvar. All other questions, suggestions and comments regarding the processing of personal data are welcome.

Anyone who considers that a right guaranteed by this Act has been violated may submit a request for establishing a violation of the right to the Personal Data Protection Agency.

Contact details of the personal data protection officer:
+385 98 225 520
Tours Hvar
Kroz Burak 12, 21 450 Hvar
OIB: 91787300304

Contact us

Kroz Burak 12 Hvarskih Bratovština 15

About us

Tours Hvar is a tourist agency from Hvar whose attractive offers will make you feel welcome and safe. We have been in the tourism business for more than 20 years and we can proudly say we were among the first to recognize the beauty and the tourist potential of The Blue Cave.